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F&B Guest Services Supervisor (Restaurant Receptionist)

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F&B Guest Services Supervisor (Restaurant Receptionist)

Mondrian Hong Kong
AI翻譯由Google Translate提供,內容如有歧異,請以原文為準。

Job Highlights

  • Brand new luxury lifestyle hotel brand
  • Bar & Restaurant / Guest Relations
  • F&B Host Supervisors

We offer

  • Superior remuneration and benefits
  • Medical benefits
  • Annual bonus
  • Travel benefits
  • F&B discounts
  • Inclusive workspace
  • Flexibility at the workplace
  • Fast growth opportunities

Who we are looking for?

We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team, who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success.

Where will you work?

Carna by Dario Cecchini, a contemporary steakhouse from the legendary butcher from Tuscany, Italy and designed by the award-winning Hong Kong designer Joyce Wang. Dario’s rich Italian heritage, philosophy of eating sustainably, and dynamic personality provide a whole new perspective of what steakhouses can be.

Avoca is located on 38F of the hotel featuring stunning views of HK island and Victoria Harbour. Serving breakfast, all-day small plate menu, and cutting-edge cocktails, this one-of-a-kind Bar and Restaurant focus predominantly on Nightlife and Bar Culture.

 

What will you do?

Reporting to the Guest Service Manager and Restaurant Managers, you will be responsible for coordinating, supervising and directing Restaurant operations, while maintaining high-quality products and service levels. 

  • Build and maintain strong relationship with customers; Create special and amazing guest experience and moments
  • Oversee all reservations of the restaurant, communicate with Kitchen team regarding guest request
  • Handle customers’ inquiries, complaints, and feedback in a timely manner
  • Train and supervise the team members to ensure the quality and consistency of service
  • Handle daily report incorporating all daily financials, sales data & comments
  • Maintain a high level of product and service knowledge

Knowledge and skills

  • Degree or Higher Diploma in Hospitality Management is preferred
  • Minimum 2 years relevant working experience in signature restaurant
  • Proven managerial abilities in people management and decision making
  • Self-motivated, aggressive and has a strong sense of responsibility
  • Strong leadership, team building, interpersonal skills, and problem-solving abilities
  • High standards of professional manner with exceptional communication
  • Good command in both spoken & written English and Cantonese is a must, Mandarin will be an advantage

More Information

SalaryN/A (Search your salary info in SalaryCheck)
Benefit
  • 5-day week
  • Birthday leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Family medical plan
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
Job Function
Location
  • Tsim Sha Tsui
Work Model
  • On-site / At the workplace
Industry
Employment Term
  • Full-time
Experience
  • 2 years - 6 years
Career Level
  • Middle management level
Education
  • Degree
  • Asso. Deg or High Dip
  • Diploma or equivalent
  • F.5- F.7 or DSE
Require to Travel
  • No travel
Overview

Mondrian is a way of travel

With its groundbreaking design and progressive programming, it is a “must-visit" destination for locals and travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, known for innovation and creativity. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. At Mondrian, anything you want is yours—and we do it with an international level of service, everywhere.

Mondrian Hong Kong is the company's first new opening in Greater China featuring 324 guest rooms and suites, two unique F&B outlets, In Room Dining and a soon to be opened RoofGarden Space.

Part of Ennismore, a joint venture with Accor, and the world’s fastest-growing lifestyle hospitality company, with 17 brands, 2 independent F&B groups, 160+ open hotels, 100+ in the pipeline, 500+ open restaurants and bars with 400+ in the pipeline.

www.ennismore.com
www.mondrianhongkong.com

 

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