This role is responsible for delivering high-quality customer service in a professional and efficient manner by addressing customer and agent inquiries through various channels, including hotlines and digital platforms. Additionally, it contributes to sales by effectively underwriting renewals and handling new quotations for General Insurance Personal Lines products.

Job Responsibilities

• Handle enquiries from agents / customers across different channels such as electronic platform, inbound / outbound call, and walk-in 
• Resolve agents / customers dissatisfaction professionally and build long-term trust with agents / customers during case handling
• Contribute to the sales and manage portfolio through effective renewal underwriting and handling new quotations
• Provide agents with quality services to facilitate new sales, and participate in the development of effective tools to facilitate holistic sales journey with ease from selling to policy administration
• Assist in implementing customer retention initiatives so as to retain renewal business and improve customer experience

Job Requirements

• Degree holder, professional insurance qualification or having passed IIQE Paper I, II & III, is preferred
• 4 - 5 years of working experience, preferably in general insurance industry 
• Experience in customer services/ call center/ underwriting is preferred
• Knowledge of general insurance products 
• Good communication and interpersonal skills 
• Good command of both spoken and written English and Chinese (including Putonghua) 
• Proficiency in MS applications  

Candidates with less experience will be considered for the position of Officer.

Join a team who understands that at the core of what we DO, is people.

Every day, we spark our collective talent and expertise to reimagine the future of well-being; so we can continue to make a positive impact on our customers and our communities.

Prudential is an equal opportunity employer.  We provide opportunities for people regardless of their gender, ethnicity, disability status, age, religion, caring responsibilities or sexual orientation. A diversity of skillsets and backgrounds enriches the organisation. Prudential believes that diversity of experience, thought and background is vital to success, both today and in the future. Visit our website to learn how Prudential delivers inclusive growth, driven by its diverse workforce and an empowering culture.

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