JOB DESCRIPTION

• Manages the day to day operations of a retail store, directs and oversees all store functions

KEY AREAS OF RESPONSIBILITIES

Drive the Sales and maximize Profitability

• Manage and deliver store’s/outlet’s sales performance.
• Facilitate implementation of product/ sales strategies.
• Communicate information on sales goals and targets to the team on continuous basis.
• Keep the team updated daily on Conversion Rate and Average Transaction Value with the team on regular basis. * Monthly Plan forecast.

Deliver WOW Experience

• Provide a unique and genuine customer experience that delights and engages every shopper by following the 7 steps to WOW.

Develop Team

• Instil Valiram’s Entrepreneurial Spirit within the Team
• Consistently demonstrate appreciation and encouragement
• Facilitate learning opportunities among team members
• Maintain effective staffing with top performing team by actively networking, recruiting, hiring and succession planning.

Delivery Operations Excellence

• Execute and maintain compliance of Store SOP at all times.
• This includes Store Opening & Closing/ Cost Control/ Roster & Manpower Planning/

Visual Merchandising/ POS/ Inventory.

• Cash collection accuracy and timeliness.
• Set up and maintain visual merchandising displays for promotional and seasonal activities. e.g. EOS, SASS.

Engage in Innovation and Productivity Initiatives

• Generate potential ideas that may contribute to productivity improvements
• Execute and motivate team to contribute to productivity improvement.

COMPETENCY

Technical

• MS Excel for reports
• Cash & receipt Management
• Productivity Improvement
• People development
• Interviewing
• Inventory
• Loss Prevention
• Sales Management & Forecasting

General

• Developing People
• Problem Solving
• Decision Making
• Team Leadership
• Communication

REQUIREMENT

• Minimum 5-7 years of total retail experience with a minimum of 3 years in a supervisory role.
• Diploma/Bachelor’s degree (desirable) in related field or equivalent experience.
• Ability to communicate, influence and negotiate effectively with all levels of leadership.
• Proven organisational skills – able to manage multiple demands with competing priorities and allocate time effectively.
• Ability to analyse situations and resolve issues with innovation and creativity.
• Ability to challenge and influence operational processes.