Key Responsibilities :

• Confidently, politely and professionally make warm and "cold calls" to prospective customer leads to qualify opportunities for the student placement education consultants;
• Contact new and existing customers in alignment to IDP campaigns, events, lead generation, appointment setting and general customer service tasks;
• Respond to online chat answering questions regarding study, IELTS and related services;
• Monitor and respond to social channels answering queries IDP and its services;
• Nurture existing leads through ongoing outbound calling campaign to maintain effective relationships between our customers and IDP;
• Maintain the accuracy of IDP's CRM including updating all customer details where possible
• Demonstrate commitment to IDP's values and quality and compliance standards in everyday workplace operations;
• Encourage a team environment which facilitates cooperation and knowledge sharing and enables high performance.

Job Requirements :

• A relevant Degree holder
• Strong communication skills (verbal and written)
• 1 to 2 years' sales or customer service experience
• Experience in managing enquiries from online chat and social media platforms
• Ability to confidently and professionally make warm and "cold calls" to customer
• Ability to build rapport quickly with customers over the phone, effectively deal with objections
• Excellent listening skills to actively listen to customers and interpret their needs
• Be comfortable working with people from different cultural backgrounds
• Proficiency in Mandarin desirable

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