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Retail Banking Product & Customer Experience Team Head (Digital Platforms)

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Retail Banking Product & Customer Experience Team Head (Digital Platforms)

PAO Bank Limited
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Job Highlights

  • Digital Bank
  • Digital Channels
  • Retail Banking Customer Experience

Key Responsibilities:

  • Develop the retail product strategy and functional features to improve customer experience and meet growth targets, leveraging insights from market research and customer data
  • Familiar with the retail banking products, customer needs and competitor landscape e.g. deposit, FX, transfer, remittance, payment and etc
  • As the product owner, lead across departments to implement digital transformation projects to build technology and operation infrastructure throughout the product development cycle
  • Work closely with regulatory bodies and internal risk/compliance functions to ensure comprehensive compliance and risk management
  • Manage daily operations and set up policies and procedure to ensure efficient operation and compliance with relevant rules and regulations

Requirements:

  • Bachelor’s or Master’s degree in Business, Finance or related discipline
  • Minimum of 5 years of experience in product management in the banking industry in HK
  • Proficient in digital transformation and innovative product engineering
  • Strong understanding of banking regulatory frameworks, particularly in dealing with regulators
  • Strong problem-solving ability; analytical and critical thinking
  • Open-minded; team player; willing to challenge status quo and run extra mile
  • Strong business sense; good communication and interpersonal skills
  • Fluency in English, Mandarin and Cantonese

Interested candidates, please send your detailed resume with contact telephone number, earliest availability date, current and expected salary via Apply Now.


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More Information

SalaryN/A (Search your salary info in SalaryCheck)
Job Function
Location
  • Kwun Tong District
  • Ngau Tau Kok
Work Model
  • On-site / At the workplace
Industry
Employment Term
  • Full-time
  • Permanent
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • Master's degree
  • Degree

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