Responsibilities:

• Assist in managing day-to-day front office operation, and ensure the smooth running of reception and the guest service counter
• Handle guest enquiries, emergencies and complaints
• Supervise the Front Office team and provide training to new teammates
• Any ad-hoc duties as assigned by the Supervisor

Requirements:

• Degree/Diploma or above in Hospitality or related discipline
• 5 years of Front Office experience with at least 3 years at supervisory level in the hotel industry
• Strong problem solving skills and aboe to work under pressure and independent
• Mature and independent with good leadership, customer-oriented and inter-personal skills
• Familiar with Opera System and Microsoft Office Applications
• Good command of written & spoken English, Chinese and Mandarin
• Shift duty is required

Remuneration will commensurate with qualifications and experience. Interested parties please complete a Job Application Form which can be downloaded at http://www.ymcahk.org.hk; and send it together with your resume quoting the job reference and stating the expected salary and earliest availability either 1) by email to: [via CTgoodjobs Apply Now] or 2) by mail to: Human Resources Department, YMCA of Hong Kong, 41 Salisbury Road, Tsim Sha Tsui, Kowloon or 3) by fax to: 2268 7793 or 4) contact us by Whatsapp 6901 6200 .

All personal data provided by applicants will be treated in strictest confidence and used for recruitment purpose only. Only those who are shortlisted will be contacted.

www.ymcahk.org.hk