WPB Credit and Financial Crime Risk Control - Credit Control Services

We are currently seeking a high caliber professional to join our department as Assistant Collections Officer (Debt Collection).

Principal responsibilities

• Handle debt collection cases and apply devised recovery strategies to maximize recovery, protect the Bank from potential losses, and improve profitability
• Perform daily operations on debt collection with external debt collection agencies
• Provide administrative supports including invoice settlement, account maintenance and documents archive, etc.
• Assist in compiling MIS reports and performing UAT on system enhancement and development
• Handle customer complaint and branch enquiry on the debt collection matters

Requirements

• University degree / Diploma in a related discipline OR other relevant qualifications
• With banking experience, preferably with exposure to debt collection operations
• Good interpersonal, presentation and problem-solving skills
• Good knowledge of PC application software such as MS Word, Excel and Access
• Proficiency in both English and Chinese, fluency in Putonghua and advantage
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service processes

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All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.