Business Banking 
 
Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.  
 
For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
 
We are currently seeking a high caliber professional to join our department as Credit Recovery Manager.

Principal responsibilities

• Lead, plan, oversee and co-ordinate a wide range of projects, offshoring migration, process review, and system and resource-related issues to ensure smooth delivery of credit recovery services.
• Provide prompt responses and recommendations on credit policies and collection strategies to adapt to the fast and changing market of Business Banking.
• Take legal proceedings against debtors by instructing external legal firms; representing the bank to attend court hearing and liaising with Official Receiver’s Office, Outside Trustee on bankruptcy or winding up related matters
• Instruct debt collections agencies when needed, provide comments from user perspective on guidelines for DCAs and ensuring their adherence to Group, HASE and regulatory guidelines
• Propose and implement quality enhancement and control strengthening initiatives in response to the review findings, customer feedback and business needs

Requirements

• University degree in a related discipline OR other relevant qualifications
• Minimum 5 years' managerial experience in credit risk or complaint handling and project management, in relation to commercial banking products
• Good understanding of portfolio management technique including analytics 
• Strong interpersonal / leadership skills Proficiency in both English and Chinese, fluency in Putonghua an advantage 
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.