Department: Inflight Service Delivery (ISD)

Role Introduction

Connecting the world to meaningful people, places and experiences. Go higher. Go further. Move Beyond with Cathay Pacific.

We treasure and value your customer service experiences. Continuing your passion for creating memorable customer experiences as a brand ambassador who embody our values of being Thoughtful, Progressive and Can-Do spirit, you are now being invited to join our professional team as a Flight Attendant to fly higher than ever before with Cathay Pacific.

As an experienced inflight service professional, you will have the opportunity to go through a simplified digital selection process for your application with only language assessments and final interviews, by not only offering you our world-class training but also a flexible roster and lifestyle.

 

Key Responsibilities

• Carry out safety, first aid and security procedures to the highest standard
• Be our brand ambassador and provide genuine, personal experiences to all our customers
• Deliver service excellence by creating memorable inflight experiences and exceed our customers’ expectations at every opportunity
• Attend to customer’s needs in a caring and professional manner
• Embrace diversity and be thoughtful and caring to all our customers especially those who need extra help
• Be an excellent team player in a culturally diversified environment and contribute to a collaborative and supportive environment
• Adapt to situations with confidence, tact and flexibility
• Uphold inflight policies and comply with all regulatory requirements

 

Requirements

• Minimum age of 18
• High school graduate or above
• With a minimum of 1-year flight attendant experience in any airline
• Proficiency in both written and spoken English and at least one of the following additional languages: Cantonese, Putonghua, Bahasa Indonesia, Bahasa Malaysia, Filipino, Hindi, Japanese, Korean, Thai, Vietnamese, or Sinhala
• Proficiency in Putonghua is an added advantage
• Good communication skills
• Minimum arm-reach of 208cm on tiptoe
• Previous experience in an airline, hospitality or service industry is advantageous

As the position you are applying for is safety-sensitive, the successful candidate will be required to meet the following criteria:

• Successfully complete a comprehensive pre-employment background check, including criminal records
• Demonstrate physical fitness to meet the requirements of the pre-employment medical assessment
• Pass a pre-employment drug test. Testing will be conducted following the HKCAD Guidance for screening of Psychoactive Substances - Annex B, CAD373 

Exemption from English Assessment is available for candidates with either:

• TOEIC: Valid score of 325 or above in both Reading and Listening
• IELTS (Academic): Valid overall Band Score of 6.0 or above

Please upload your score report when submitting your application. The result must be within its validity period and will be verified during the recruitment process.

 

Benefits

• Being part of a world-class service brand to be proud of
• Work schedules to suit different lifestyles
• World-class training and structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Extensive medical coverage & insurance scheme for you and your dependents
• Flexible retirement scheme
• Discounted travel across world-class airlines for you and your family

Personal & Application Information

Shortlisted applicants will be notified within six weeks. Further applications from candidates who have already applied within the past three months will not be considered. 

Cathay Pacific is an Equal Opportunities employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.