CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941), which ranks 62nd on the Fortune Global 500.

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

Division : Fixed Network Centre 

In this position, you will:

• Responsible for field service support on Home Broadband Business (HBB)
• Conduct on-site support, fault diagnosis and commissioning
• Handle customer complaint with case evaluation, investigation & follow up
• Analysis & investigate complain cases, providing with resolution
• Data analysis, monitor on quality of service delivery for improvement and service excellent
• Field service quality control and work practice formulation for quality assurance
• Work with various internal and external stakeholders to implement the operational excellent
• Sound knowledge on installation & maintenance of HBB-related VAS

To be successful in this position, you should meet the following requirements: 

• Bachelor or Postgraduate degree in Information Technology, Computer Science, Telecommunication Engineering or Enterprise Engineering or any relevant professional qualification
• Minimum 3 years’ solid experience in relevant field
• Strong capability of learning and growth
• Strong knowledge and industrial background on XGS-PON / GPON network, transmission, block wiring and broadband services
• Strong sense of customer’s satisfaction in service delivery
• Self-motivated and result-oriented; able to work independently.
• Good troubleshooting ability, fault analysis and problem-solving skills.
• Good initiative, leadership, interpersonal, presentation, consultative and communication skills
• CCNA/CCNP or any IT-related certificate is preferred
• Knowledge of Putonghua is an advantage

When you work:

• 5 days work
• 8 hours/day

What you enjoy:

• Discretionary Performance bonus
• Meal Allowance
• Life insurance
• Medical insurance
• Education subsidies
• Birthday gift
• Marriage leave
• Birthday leave
• Staff discount
   

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.