Responsibilities:

• Provide round-the-clock helpdesk services for air operators, travel agents, and relevant government bureaus and departments regarding various aviation-related systems.
• Answer queries and handle problems, including on-site troubleshooting and fixing application problems.
• Contact, coordinate, and collaborate with relevant parties to resolve issues.
• Coordinate problem reporting and keep track of progress, providing regular updates to all concerned parties.
• Monitor infrastructure systems to ensure optimal performance and reliability.

Qualifications:

• Associate Degree / Higher Diploma in Computer Science, Information Technology, or a related field.
• Understanding of computer systems, networks, and software applications.
• Exceptional communication skills, both written and verbal, in English, Putonghua, and Cantonese.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.