Job Responsibilities:

• Provide technical support to end-users for issues related to applications and infrastructure.
• Diagnose and resolve technical problems affecting the system.
• Monitor and maintain system performance.
• Conduct UAT and manage testing and deployments in both UAT and PROD environments.
• Collaborate with team members to ensure the system operates smoothly.
• Document technical issues and solutions for future reference.

Major Challenges:

• Frequently encounter complex technical problems that require timely diagnosis and resolution, necessitating a thorough understanding of the system, along with various hardware and software components and troubleshooting techniques.
• May face critical incidents that demand immediate resolution, requiring effective management and prioritization of escalations to minimize downtime and maintain smooth system operations.
• Work closely with team members to resolve intricate issues, highlighting the importance of strong collaboration and communication skills to coordinate efforts and share knowledge.

Requirements:

• Bachelor’s degree.
• At least 2 years of experience in application development and management.
• Full-stack developer with knowledge of current technologies.
• Development experience with Java , Spring Boot , PostgreSQL, MQTT, Redis, Docker, and similar technologies.
• Proven experience in troubleshooting software issues.

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