Job Title: IT Support Engineer (Desktop Support)

Location: Hong Kong SAR (Onsite)

Employment Type: Permanent

Job Summary:

We are seeking an experienced IT Support Engineer (Desktop Support) to provide onsite technical assistance to end-users. The role involves troubleshooting hardware, software, and network issues, ensuring optimal service delivery, and maintaining IT infrastructure. The ideal candidate should have strong problem-solving skills, excellent customer service abilities, and hands-on experience with various IT support technologies.

Key Responsibilities:

• Provide onsite technical support for desktops, laptops, printers, and other peripherals.
• Troubleshoot Windows OS (7/8/10/11) , Microsoft Office applications, and other enterprise software.
• Perform hardware/software installations, upgrades, and maintenance .
• Manage user accounts, access controls, and Active Directory administration.
• Support mobile devices and enterprise applications.
• Diagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN).
• Utilize SCCM and other deployment tools for software distribution.
• Provide end-user training and documentation for common IT issues.
• Collaborate with remote teams and escalate issues as required.
• Maintain compliance with IT security policies and best practices.

Required Skills & Experience:

• 2+ years of experience in IT Support/Desktop Support.
• Hands-on experience with Windows OS (XP, 7, 10, 11) and Microsoft Office Suite .
• Strong understanding of hardware troubleshooting (PCs, laptops, printers, and peripherals).
• Familiarity with Active Directory, Exchange, and Group Policies .
• Experience with SCCM or other software deployment tools.
• Basic knowledge of Apple macOS, iOS, and Android device support .
• Excellent customer service skills with a problem-solving mindset.
• Ability to work independently and prioritize tasks effectively.

Preferred Qualifications:

• Relevant IT certifications (CompTIA A+, Microsoft 365 Certified, ITIL Foundation).
• Experience in enterprise IT support environments.

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