Key Responsibilities:

• Diagnose end-user desktop issues and provide step-by-step support, ensuring swift resolution of technical issues.
• Provide support and troubleshooting for Windows OS, Outlook mail, Anti-virus, MS-Office Applications, Bloomberg, and Voice and Video conferencing systems.
• Execute daily routine tasks, including system backup preparation.
• Oversee IT inventory and manage the procurement of software, hardware, and equipment.
• Administer hardware and software, ensuring adherence to IT operational procedures.
• Contribute to the implementation of various ad-hoc projects as required.

Requirements:

• Prior experience in an end-user support role.
• Strong experience providing end-user support in a Windows environment.
• Basic understanding of computer hardware, software, networks, and operating systems.
• Technical aptitude and ability to learn new systems quickly.
• Patience and excellent customer service skills.
• Proficiency in English, Cantonese, and Mandarin.
• Analytical and problem-solving skills.
• Open to fresh graduates or candidates with up to 5 years of experience.
  

Desired Skills and Experience

Requirements:
* Prior experience in an end-user support role.
* Strong experience providing end-user support in a Windows environment.
* Basic understanding of computer hardware, software, networks, and operating systems.
* Technical aptitude and ability to learn new systems quickly.
* Patience and excellent customer service skills.
* Proficiency in English, Cantonese, and Mandarin.
* Analytical and problem-solving skills.
* Open to fresh graduates or candidates with up to 5 years of experience.

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