The Position

• Assist in integrating people, work process and physical assets to deliver quality services to retail and F&B tenants in Science Park.
• Assist in managing the facilities management service providers to ensure effective and efficient operation of the facilities including but not limit to space and business operations coordination, business and operation continuity, customer service enhancement, health and safety of the facilities and property, financial planning and monitoring, facilities maintenance and improvement, day to day opeation such as cleaning and hygiene, security control, concierge service, landscape, signage, car park management, commercial area management and community services in Science Park and Industrial Estate including office buildings, residential institutions, high-tech manufacturing & logistic centre, laboratories, and other properties.
• Provide support on reviewing the operations of commercial area and car park area for continuous improvement.
• Handle emergency incidents, inquiries and complaints from the customers and provide effective solutions.
• Work together with senior on planning, organizing and implementing effective promotional events/activities for Retail and F&B (RFB) offerings in Science Park.
• Maintain good relationship with internal stakeholders, tenants and outsourced vendors to ensure timely delivery of services.
• Perform other duties as assigned by Chief Operations Officer, Director, Corporate Facilities Management and/or the delegate.

The Candidate

• University degree or above in Property Management, Facilities Management, Marketing, Event Management, Business Admin or equivalent.
• Minimum 6 - 8 years' post qualification working experience in Tenancy Services, Customer Services, Facilities Management or Property Management of commercial properties;
• Higher education or professional qualifications with less experience will also be considered
• Experience in handling march-in and march-out of tenancy units and marketing is preferable;
• Experience in facilities management with knowledge of government procedures and requirements on leasing ordinance and subsidiary legislation;
• Strong interpersonal skills with customer service mindset in dealing with different levels of internal and external parties;
• Excellent communication, planning, organizational, management and customer service skills; self-motivated, confident, creative and have strong desire to achieve excellence;
• Proficiency in both written and spoken English and Chinese (including Putonghua).

What We offer

• Unique Work.Live.Play.Learn culture in Hong Kong's largest Innovation & Technology ecosystem
• 5-day work week, attractive annual leave and additional special leave
• Medical benefits including dental and annual check-up from Day-1, with extended coverage to dependent(s)
• Professional training and career advancement opportunities
• Accessible to various bus service with network across different locations in HK

Interested parties please submit your application by clicking Apply Now. Commencing position will be commensurate with qualifications, relevant experience, and competencies.

The application will remain open until the position is filled. HKSTP reserves the right not to fill the position.

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Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. Personal data of unsuccessful applicants will be retained for a maximum of two years counting from the date the vacancy has been filled.

About Hong Kong Science & Technology Parks Corporation

Hong Kong Science and Technology Parks Corporation (HKSTP) was established in 2001 to create a thriving I&T ecosystem grooming 13 unicorns, more than 15,000 research professionals and over 2,000 technology companies from 28 countries and regions focused on developing healthtech, AI and robotics, fintech and smart city technologies, etc.

More information about HKSTP is available at www.hkstp.org.

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