Responsibilities:

• Assist Team Head – Customer Analytics and Insight in the customer portfolio analysis initiative, and in preparing customer analysis and generating strategic insights
• Assist in the execution of council-wide customer insight and analysis strategy, help drive the use of analytics, measurements and tracking tools to evolve and improve customer portfolio and behaviour KPIs and reporting
• Develop advanced analytics solutions to optimize the use of the council's customer database and the generation of knowledge and insights from it
• Ongoingly maintain the customer insight and data analysis projects. Help synthesize the findings into a comprehensive understanding of customers and the market in order to provide better customer service and experiences, as well as better customer relationship management

Requirements:

• A university degree in Science or Business, preferably in Data Science, Statistics, Mathematics or related disciplines
• A minimum of 2 years relevant experience and skills in customer data analysis, BI, data visualization, digitization and CRM.  Experience and knowledge in data mining and predictive model will be an asset
• Strong business sense to comprehend business issues and needs, interpret analysis result from business perspective and make actionable recommendations
• Experience in customer database/warehouse project, understanding of HKTDC business (or similar B2B business), or relevant project management experience will be an added advantage
• Good interpersonal skills, proactive working attitude with analytical mindset, team spirit and problem solving skills
• Proficient skills with analytical and BI tools, e.g. Python, Google Data Studio, BigQuery and SQL etc.  Experience with AWS and Google Cloud will be a plus
• Work location at Tseung Kwan O Logistics Centre 

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