The HR Operations Lead is responsible for managing and leading the HR operations team to ensure efficient and effective delivery of HR services. This role involves overseeing various HR functions, including payroll, benefits administration, employee relations, and compliance with labour laws.

Key Responsibilities:

• Operational Strategy: Develop and execute operational strategies to enhance HR service delivery.
• Team Management: Lead and manage the HR operations team, providing guidance and support to ensure high performance.
• HR Processes: Oversee payroll, benefits administration, recruitment, onboarding, and offboarding processes.
• Compliance: Ensure all HR policies are up-to-date and comply with applicable laws and regulations.
• Performance Management: Monitor employee performance and provide guidance on performance management processes.
• Stakeholder Relations: Build and maintain strong relationships with internal and external stakeholders.
• HR Metrics: Monitor and analyze HR metrics to track progress and success, and develop reports for senior management.
• Process Improvement: Identify and implement improvements in HR processes and tools to optimize operations.
• Leadership: Lead HR initiatives, such as implementing new HR systems, restructuring teams, and managing change initiatives.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 15 years of experience in HR operations
• Experience in using HR Information Systems
• Experience in managing a team

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