We are looking for an Assistant Chief Concierge based at Island Shangri-La, Hong Kong!

As an Assistant Chief Concierge, we rely on you to:

• Direct report to the Chief Concierge; assist in managing the daily operations of the Concierge Department
• Manage guest feedback effectively; uphold high service standards and lead the team to exceed guest expectations
• Establish and oversee operational service standards and procedures; develop daily / weekly checklists and handling associated administration
• Conduct regular quality reviews to ensure consistent service delivery
• Cultivate and maintain relationships with the local business/retail/tourism/transportation communities, especially external service providers designated by senior management
• Prepare work rosters and ensure the labour cost are align with budgetary requirements
• Optimize departmental productivity by controlling stock and planning expenditure
• Support performance management process and conduct appraisals in line with company guidelines
• Identify and address ongoing training and development needs
• Perform any other duties / special projects as assigned by Management

We are looking for someone who has:

• Diploma or above in Hospitality Management or other related disciplines
• Minimum 5 years of relevant experience in Concierge Department, preferably in luxury Hotels with similar capacity
• Proficient in Microsoft Office and Window applications
• Guest-oriented mindset and outgoing personality
• Strong leadership skill, organizational skill and communicational skill
• Excellent command of spoken and written English and Chinese
• Candidates will less years of experience may be considered as Assistant Concierge Manager / Concierge Manager

 

For other vacancies, you may visit the career section of our website.

Please apply in writing enclosing CV and quoting the reference to:
Director, Talent Management & Acquisition (Hong Kong)
Kowloon Shangri-La, Hong Kong
64 Mody Road, Kowloon, Hong Kong
Tel: (852) 2733 8815
Email: coehr.hk@shangri-la.com
Website: www.areyoushangri-la.com

If the applicant does not receive a response within 4 weeks, the application will be considered unsuccessful.

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.