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Customer Success Engineer

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Customer Success Engineer

Bloombase
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Information security is one of the hottest areas in IT. Bloombase is created with the mission to solve data leakage problems in data centers with a transformative approach.

We are building a team of coworkers with the intelligence, the skills and the drive to be the best. If you are looking for a challenging position with a well-managed, well-funded technology innovator, consider a position with Bloombase. We offer an excellent package, as well as a great place to work. We create a positive work environment that attracts and engages high-quality coworkers through a combination of excellent benefits, working conditions and company culture.

If you share the same belief and core values, we would love to talk with you! Join us to experience a Silicon Valley style work environment.

JOB RESPONSIBILITY

  • To support technical aspects of a sales opportunity to the satisfaction of the sales team and customer with a view to exceeding Bloombase sales order, revenue and satisfaction targets
  • To understand customer requirements and related information security and protection needs
  • To identify and develop new opportunities for data security with our customers and influence customer in the establishment of a security strategy that favors the supply of Bloombase products and services.
  • To participate in face-to-face, phone or web presentations to customer, at all levels, to support the closing of sale and further enhance image of Bloombase
  • To ensure customer satisfaction on the technical aspects of Bloombase security solutions
  • Preparation of technical parts of proposals and tenders for supply of Bloombase products and services
  • Deliver technical input to project manager on implementation of complex technical solutions
  • To produce security design for all standard and non-standard data protection solutions
  • To deliver solution and implementation at customer sites
  • To explore partner resources and identify partner synergies, and work with partners to secure business cases
  • The post holder must have the ability to work under pressure and within tight timescales
  • Domestic and international travel may be necessary at short notice


Qualifications

  • Excellent language and presentation skills
  • Strong customer relationship and negotiation skills to ensure one is able to present a credible image to both customers and partners building the necessary relationships at all levels to enhance our chances of success
  • Good business acumen with ability to understanding industry dynamics, competitive environment and business drivers
  • Be able to think creatively, to innovate and resolve commercial and technical problems
  • Ability to lead and work as a team member within virtual teams
  • Fluent in English, Cantonese, and Mandarin
  • University degree or above
  • Relevant technical qualification and professional certification (e.g. CISSP, CISA) a plus
  • Field sales engineer experience a plus


Benefits

  • Sales incentive plan (performance basis)
  • Medical and annual travel insurance plan
  • Incentive stock options plan (performance basis)
  • On-the-job training and 2-year fresh graduate trainee program
  • Exposure to top tier Global 500 scale organizations as customers
  • Exposure to some of the most successful IT companies and new technologies that are shaping the future of IT
  • Opportunities to grow with the company
  • Privilege to work with cool and smart people
  • Flexible working hours
  • Domestic and international business travel opportunities


Bloombase is Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More Information

SalaryN/A (Search your salary info in SalaryCheck)
Job Function
Location
  • Hong Kong > Others
Work Model
  • On-site / At the workplace
Industry
Employment Term
  • Full-time
Experience
  • N/A
Career Level
  • Entry level
Education
  • Master's degree
  • Degree

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