Working Location: Tsim Sha Tsui / Tsuen Wan / Wan Chai (fixed location), 5.5 days work

To succeed in this role:

• Form 5 or above with customer service or service counter experience
• At least 1 year of client service experience
• Familiar with mobile applications and webpage usage (i.e. online application forms and searching information on government websites) 
• Good communication and presentation skills and frontline experience
• Patient and enjoy team play
• Familiar with checking customer profile with back-office system
• Fluent in English or Mandarin is a plus

Responsibilities

• Provide counter service to walk-in and pre-booked customers
• Solve general enquiries and customer data specific enquiries effectively 
• Ensure customer data is being protected during the enquiry process and no excessive information will be offered
• Straightly follow the internal service guidelines and to prevent any breach of service conduct and potential risk of inappropriate advices
• Channel potential risky and complaint cases to Supervisor or upper level tactfully and immediately    
• Educate client to adopt eMPF digital tools
• Perform services according to company rules and relevant regulatory requirements

We Offer:

• 14 days AL
• Birthday Leave
• 17 days Public Holidays
• Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
• MPF / ORSO contribution
• Discretionary Bonus
• Scholarship for further studies  
• Life insurance and medical benefits
• Family health benefits
• Dental benefits
• Staff discount
• Free access to the company's amenities