YF Life Insurance International Ltd. is a major life insurance company in Hong Kong and Macau, providing one-stop risk- and wealth-management services. Our scope of business ranges from insurance, investment, and retirement to MPF.

To cope with our business expansion, we now invite dynamic and highly motivated individuals to join and grow with us.

Responsibilities:

• Lead and monitor the operation efficiency of support team, identify operational issues and work out improvement plans within team and inter-department to drive and implement efficient operation procedure and workflow
• Well understand and manage on new initiatives and projects, including reporting, risk mitigation, and deliverables, new services/systems, etc.
• Support on delivery and manage projects with cross-department to support and handle various updates on regulatory requirement/guideline for IB channel
• Work with IT/related departments and counterparts (such as vendor) to explore solutions, develop/drive and implement digital transformation for enhancing/improving operation efficiency
• Ensure the quality and service delivered from the team meets the defined KPIs by establishing comprehensive control and reporting systems in key result areas 
• Be a key stakeholder to collaborate with other teams on strategic projects
• Co-ordinate with business development team and different operation teams on issues of underwriting, policy services, products, distribution admin and operation flow 
• Review, investigate and resolve escalated cases from team members. Discuss and negotiate with relevant parties to ensure we provide the best business solutions to our customers & distribution channels
• Provide sales and administrative support to the team
• Perform other responsibilities, duties and ad hoc projects assigned by direct manager

Requirements:

• University graduates
• 10 years' solid job experience on distribution support/customer service in insurance, including 3 years team management experience
• Experience in driving system enhancement, process review and UAT especially on digitalization and automation
• Strong communication skills to translate business strategy into tactical implementation, fluency in written and spoken English and Cantonese is required
• Proficient in Microsoft Office
• Possess high sense of responsibility and job ownership
• Able to work under pressure and deal with people from different backgrounds
• Demonstrate sophisticated analytic capacity and business thinking
• Strong in leadership, team building and organizational management.

Attractive salary and fringe benefits, including 5-day work week, medical, life insurance, annual leave, pension scheme and training subsidies, etc. will be offered to this permanent appointment. Interested parties please send full resume, with academic results, current and expected salary to Human Resources Manager by clicking Apply Now . All information received will be used for recruitment purposes only.

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