Dedicated Lifestyle Manager

INTRODUCTION TO QUINTESSENTIALLY

Expect the best. Experience Better.

For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.

Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.

As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

JOB SUMMARY 

Are you passionate about servicing a high-net-worth audience and going above and beyond for your clients? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business.

We are looking for a Dedicated Lifestyle Manager to manage relationships with our high-profile members ensuring high individual engagement, satisfaction, loyalty and retention.

KEY DUTIES:

• Meet the member : First and foremost, you must secure a meeting with your new Member to get to know their likes and dislikes. Find out about their family and their profession. This will need to include their preferences of restaurants, hotels, travel destinations and other details, such as information on their family and events in their personal calendar.
• Daily management:  Taking requests from the Member and responding to them within two hours or less. Requests can include anything from travel, diary management, booking restaurants, nightclubs, sending flowers, arranging cleaners. You will be required to think outside of the box and reply to your Member with sufficient research and impressive ideas.
• SLA’s : Adhere to the Service Level Agreements according to the Membership type (Corporate or Private) and the specific account.
• Meetings:  Attend familiarisation trips that are on offer to learn more about our suppliers and brand services. Attend weekly team meetings. 
• Escalations : Dealing with difficult Members and complaints to the best of your ability before escalating to your management.

HOURS OF WORK

Monday to Friday 09:00 – 17:30 with unpaid 1 hour break

However, it may be the case that in order to fulfil the duties of the role, different or additional hours may be necessary

REQUIREMENTS 

• Work background in any of the following sectors/areas:  Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
• Knowledge in handling executives, senior executives & VIP’s.
• In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
• Excellent written & oral communication - fluent English a MUST. Other languages advantageous.
• Outstanding project management skills – effectively manage requests from initiation to completion. 
• Strong IT and CRM system skills.
• Ability to remain calm and courteous under pressure.
• Excellent interpersonal skills- excellent phone manner
• Good team player- displays compassion towards colleagues

  BENEFITS 

• Hybrid working (role dependent)
• Competitive annual leave allowance with a further increase due to long service
• Birthday Allowance – take your birthday off on us!
• Pension Scheme
• Angel Days: Additional paid leave to do charity work
• Long Service Awards 
• Life Assurance
• Digital nomad 
• Employee Assistance Program
• Study Leave
• Puppy friendly offices
• Qmunity committee – Social events in the office 
• Free food & drink in the office
• Season Ticket Loans
• Cycle to work scheme
• Discounts with a variety of retail and hospitality companies

HOW TO APPLY:

If you would like to apply for this role, please send your CV to [via CTgoodjobs Apply Now]

Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

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