• Provide technical support to end-users for hardware and software-related issues, including troubleshooting AV systems, computers, and printers.
• Set up and configure AV systems for meetings and events, ensuring optimal functionality.
• Install, maintain, and upgrade computer hardware and software as needed.
• Assist users with Windows operating system, Outlook, OneDrive, Teams, and SharePoint applications, offering guidance on best practices.
• Provide basic networking support, including understanding of VLAN, VPN, and Wi-Fi connections.
• Administer and manage user accounts in Active Directory (AD), Microsoft 365 (M365), MS Exchange, and SharePoint; administration experience in these platforms is a plus.

• At least 2 years of related working experience 
• Proven experience in providing technical support to end-users, with a focus on AV systems setup and troubleshooting.
• Solid experience working with Windows, Outlook, OneDrive, Teams, and SharePoint applications.
• Basic knowledge of networking concepts, including VLAN, VPN, and Wi-Fi.
• Experience with administration in Active Directory (AD), Microsoft 365 (M365), MS Exchange, and SharePoint is preferred.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.

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