Responsibilities:

Infrastructure Support:

• Contribute to the design, implementation, and maintenance of the overall IT infrastructure, ensuring scalability and reliability.
• Collaborate with the infrastructure team to optimize server configurations and virtualization technologies.
• Participate in disaster recovery planning and testing to ensure business continuity.
• Monitor infrastructure performance and conduct proactive maintenance to prevent issues.
• Implement and manage storage solutions to meet the organization's data requirements.

Network Support:

• Administer and maintain the organization's network infrastructure, including routers, switches, and firewalls.
• Troubleshoot and resolve network-related issues, ensuring optimal network performance.
• Collaborate with offshore security teams to implement and enforce network security policies.
• Design and implement network upgrades and expansions to accommodate business growth.
• Perform regular network audits to identify vulnerabilities and recommend improvements.

WMS & Machine Integration Support and Maintenance:

• Participate in the implementation, maintenance, and optimization of the Warehouse Management System.
• Effectively supports & collaborates with cross-functional teams in optimizing the Receiving, Binning, Picking & Packing processes.
• Provide training and support to warehouse staff on utilizing the WMS effectively.
• Monitor, maintain & troubleshoot of machines, robotics, & automated systems to ensure smooth functioning.
• Collaborate with external vendors and internal stakeholders to manage machine repairs, upgrades, and preventive maintenance.
• Generate reports & insights to support decision-making for optimizing warehouse processes and machine performance.
   

Requirements:

Education

• Bachelor’s degree or Tertiary education in computer science or computer engineering, or related discipline.
• Certification in ITIL, RHCE, CompTIA Network+, CCNA, Microsoft and network related will be an advantage.

Technical skill and Experience

• Minimum of 3 years of experience in IT, and MNC preferred.
• Proven track record in Tier two IT support.
• Hands-on experience in system (Windows, Linux) & network (Cisco, PaloAlto) support are preferred.
• Knowledge and experience in ERP or WMS is a plus.
• Sound knowledge in IP-Phone, SD-WAN, Aruba AP, will be advantage.
• Collaboration and interpersonal skill
• Strong analytical and problem-solving skills.
• Demonstrate ability to work in teams with a collaborative interpersonal style.
• Good verbal and written communications skills with the ability to effectively document procedures.
• Proactive, fast learner and able to work independently.
• Good command in English and Mandarin will be advantage.

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