Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today

Required Technical Skill Set

EUC – Windows, MAC

• Bachelor’s degree in computer science or MIS or equivalent
• Min 4 years of experience as Systems Engineer or EUC Desktop Support Engineer at Client Site location
• Exp in Desktop OS, Windows, MAC OS, Imaging SCCM, Asset Inventory Management, Providing break-fix support to end users at Site

Desired Competencies (Technical/Behavioral Competency)

How your role makes difference

• We are looking for Desktop Support Engineers with varying levels of experience. As an Desktop Support Engineers, you will support end users providing L2 support to end users working in Banking environment.
• In this role, you will work with a team built on collaboration, communication, focus & motivation to deliver excellent service & support. Our team is responsible for troubleshooting incidents working on service tasks. Imaging Laptops handing end user queries, Managing asset inventory etc

Accountabilities you will have

Key responsibilities:

• Manage stakeholders i.e end users at the site
• Troubleshoot and resolve Incidents & Service Requests.
• Manage incident queues & incident intake channels.
• Take ownership of incidents & communication with customer as required.
• Respond in a timely fashion to reactive or proactive incidents.
• Write re-usable Knowledge Articles for Incident and Service Requests handled.
• Detail accurate information in case documentation.
• Coordinate internally with other support groups in a timely fashion.
• Capable to lead the team
• Help asset and procurement team for Asset scanning and managing inventory

Key skills/knowledge/experience:

• Strong knowledge of Windows and Mac operating systems, including installation and configuration.
• Familiarity with printers, networks, and network printer installation.
• Ability to work independently and as part of a team.
• Excellent communication skills, both written and verbal.
• Proficient in using IT support, system support, hardware troubleshooting, desktop support, Windows installation, printer troubleshooting, network support, hardware support, network printer installation, outlook configuration, and IT services tools.
• Troubleshoot hardware and software issues on Windows and Mac operating systems.
• Collaborate with internal teams to resolve complex issues.
• Maintain inventory of hardware assets and ensure proper disposal of obsolete equipment.

Good to have:

• SCCM , Imaging and Server hardening and Patching Vulnerability

Other Benefits

• Double Pay
• Five Day work week
• Life Insurance
• Medical Insurance
• Dental Insurance
• Performance Bonus

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