JOB SUMMARY

• To participate local and group projects relating to Cash Management Operations, including process improvement & process automation and outsourcing activity. 

RESPONSIBILITIES Strategy

• Awareness and understanding of the Cash business strategy and Cash Operations strategic roadmap.
• Support standardization of operational processes.
• Role model a strong, collaborative relationship between Cash delivery teams (whether in country or across functions/geographies) and maintain strong lines of communication across our Cash footprint through an effective communication process.
• Drive and lead continual experimentation within in respective locations to deliver outcomes that align to the strategy and product backlog.

Business

• Well versed in local processes, local regulations and guidelines, as well as segment wise variations 
• Able to lead and drive user acceptance testing activities, including review of test cases, as well as commercial deployment of changes. 
• Aware of operational risks, identify operations capabilities matrix for Cash Management 
• Track change initiatives for Operations from ideation to post-delivery, in relation to the Cash business plan and scorecard

Processes

• To assist the unit / department in ensuring consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment.
• Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions.
• Ensuring continuous improvement in timeliness to the process handled from time to time.
• Communication to stakeholders on changes and coordinate generic communications and acknowledgements where required