Deputy / Assistant Personal Banking Manager – (Contact Centre, WMS - Insurance)

Responsibilities:

• Handle the enquiries regarding all activities in insurance policy operation process such as underwriting, policy admin and claims from different services channels, including telephone, email

• Liaise with internal departments to resolve customer problems

• Provide relevant and suitable products and services to meet customers 'financial needs in order to achieve business targets

• Address customer feedback / complaints professionally

• Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

• Degree or above is preferred

• With qualifications in IIQE

• At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage

• Independent, self-motivated, customer-centric and able to work under pressure

• Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua

• Proficient in PC applications, such as MS Office and Chinese inputs

• May required on-shift duty as needed

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