Customer Engagement and Business Development Manager
Customer Engagement and Business Development Manager
Rise Associates Asia LimitedClient Details:
Our client is a highly reputable real estate group with a lot of commercial developments in Hong Kong, China and Overseas. They are now looking for a customer engagement manager to join their dynamic team. In this role, you will be responsible for leading and executing our customer engagement strategy, ensuring exceptional experiences for clients and tenants.
Responsibilities:
- Develop and implement comprehensive customer engagement programs to build strong, lasting relationships with our client base.
- Oversee the customer service team, providing coaching, training, and performance management to ensure high levels of customer satisfaction.
- Analyze customer data and feedback to identify opportunities for improvement and implement strategic initiatives to enhance the customer experience.
- Prepare and present reports on customer engagement metrics, insights, and recommendations to senior management.
- Identify and pursue new business opportunities to drive growth in customer base and revenue.
- Conduct market research to stay informed about industry trends and competitor activities, using insights to refine business development strategies.
- Build and maintain strategic partnerships with key stakeholders and clients to foster long-term relationships.
- Develop and implement training programs for the customer service team focused on upselling and cross-selling strategies.
- Monitor and report on the effectiveness of customer engagement initiatives, adjusting strategies as necessary to meet business goals.
Qualifications:
- 8+ years of experience in customer service, account management, or a related field, with a strong focus on business development.
- Degree holder or above.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong problem-solving and decision-making abilities, with a customer-centric mindset.
- Proven track record in driving business growth and managing customer relationships.
- Experience in a fast-paced, constantly evolving environment is preferred.
- Proficient in MS Office such as Word, Excel, and PowerPoint.
Skills
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Based out of Hong Kong, Rise Asia offers recruitment services across the APAC region. Combining local expertise with international networks, we partner closely with a wide range of clients offering one-stop recruitment solutions in the real estate and technology sectors.
We are experienced recruiters who have a solid track record in our specialised functions and we are committed to building long-term partnerships with an emphasis on successful delivery. Throughout the years we have developed deep understandings of the markets, our clients' needs and the career journeys' of our candidates. These have enabled us to provide tailor made recruitment strategies and consultation for both our clients and candidates.
EA License No.: 64258
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