Responsibilities 

1. Oversee daily operations and activities of Customer Service
2. Deal with customer enquiries via phone calls, emails and live chats such as order processing, account opening, checking and updating client data 
3. Manage customer complaints effectively and provide best solutions to meet both the customers’ needs and business objectives
4. Collect customers feedback for continuous improvement
5. Ensure high customer satisfaction through quality service
6. Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
7. Perform administrative works and ad-hoc duties, report to the manager in Hong Kong

Requirements

1. Diploma or above in any business subjects
2. 2+ years relevant experience in printing & labeling / garment & apparel industry.
3. Experience in Barcode/Apparel Accessories industry will be an advantage. 
4. Excellent customer service mindset, interpersonal communication, self-motivated, work independently and good business sense.
5. Knowledge of ERP is preferred.
6. Fluency in English & Mandarin.
7. Immediate available is preferred.
8. Fresh graduate is also welcome.

Only shortlisted candidates will be notified.  All information gathered will be treated in strict confidence & solely used for recruitment purpose.

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