Job Responsibilities:

• Handle enquiry from branches/ departments and co-work with them to deliver sales opportunities

• Provide prompt business support to customers of Commercial Internet Banking/ Commercial Mobile Banking through relevant systems and applications

• Solve complaints from customers

• Reflect customer feedback and suggest service improvements in terms of products, systems and daily workflow

• Conduct UAT in Commercial Internet Banking/ Commercial Mobile Banking if necessary

Job Requirements:

• Post-secondary education or above

• Minimum 3 years' experience in customer service, preferably in banking industry

• Independent, customer oriented, patient, eager to learn and committed to deliver good quality services

• Familiar with corporate e-banking practice and products

• Good presentation and communication skills

• Good command of spoken and written English and Chinese (good command of Putonghua is an advantage)

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