Responsibilities:

• Provide E2E payment service to agency/customer with strong customer mindset
• Handle premium collection (including cash, card and cheque payment, direct bank in...)
• Perform verification and AML review (such as large payment transactions)
• Communicate and follow up with agency in a timely manner to obtain relevant/ additional documents for review purpose
• Resolve enquiry related to payments with our agency/customer by all means (e.g. counter, email)
• Work rotation at different locations of Cashier Centre may be required when necessary
• Willing to work overtime and under pressure especially during month-end / lapse cycle and campaign periods to support new business growth
• Cooperate with team members and others to achieve desired results and support business needs
• Support other daily administration duties when necessary

Qualifications:

• F.5 graduate or above (tertiary education is an advantage)
• At least 2 years of relevant experience in cash collection with banking /insurance background is an advantage
• Good command of spoken and written English , Cantonese, Putonghua
• Good sense of number and familiar with MS Word (English), Excel and good at data input
• Strong self-initiative, flexible, well-organized, attentive to details, responsible and able to work under pressure
• Good communication skills and problem solving skills

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.