Experience: 5+ years

Location: Hong Kong

Responsibilities:

- Serve as the main point of contact for assigned clients, building and maintaining strong, long-lasting relationships.

- Understand client needs, business objectives, and challenges to ensure a high level of customer satisfaction.

- Identify opportunities for upselling and cross-selling products or services to existing clients.

- Collaborate with the sales and marketing teams to expand revenue from current accounts.

- Oversee the delivery of products or services to clients, ensuring the timely execution of projects and solutions.

- Coordinate with internal teams (sales, support, product, etc.) to meet client expectations and deliverables.

- Work closely with sales, product, and support teams to ensure seamless communication and collaboration across departments.

- Advocate for client needs within the organization.

- Gather feedback from clients regarding their experiences and share insights with product teams to drive product improvements and innovation.

Requirements:

- 5+ years of experience in project management, client servicing, or a related field.

- Strong ability to build and maintain relationships with clients.

- Experience in sales, marketing, or account management is a plus.

- Excellent communication and project management skills.

- Ability to oversee multiple projects and ensure timely execution.

- Strong analytical and problem-solving skills.

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