Responsibilities

• Provide day-to-day operational support for the BIPO system, including incident resolution and troubleshooting.
• Conduct and coordinate System Integration Testing (SIT), User Acceptance Testing (UAT), and system patch testing.
• Liaise with the BIPO vendor for issue resolution, system updates, and enhancements.
• Support HR-related IT initiatives and projects as assigned.
• Act as a bridge between the IT team, HR department, and system vendors to ensure effective communication.
• Document processes, issue resolutions, and system changes for internal knowledge sharing.
• Identify opportunities to optimize existing HR systems and processes.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT support roles, preferably with exposure to HR systems.
• Hands-on experience with the BIPO Time and Attendance System is highly desirable.
• Strong understanding of system testing processes, including SIT and UAT.
• Knowledge of system patch testing and deployment.
• Basic understanding of data analytics and visualization tools such as Power BI.
• Previous experience in supporting HR operations or systems in the real estate industry.
• Knowledge of HR processes and workflows.
• Experience in secondment or contract roles.