Description

Overall Objectives

We are looking for talents to grow with our Portfolio Management team. This is a great opportunity to get your foot in the door and be part of the team in building the merchant experience. We offer competitive offer, medical benefits, and a great environment for career. Our company is continuing to grow and with the strive to maintain a working environment that encourages open communication together with a fun, dynamic and performance driven culture. This position’s main responsibility is to implement initiatives to drive incremental revenue from the existing SME merchant. The Salesperson is required to communicate with merchant on a day-to-day basis to identify new business opportunities, as well as provide effective and timely solution to merchant enquiries.

Areas Of Responsibilities

• Handle and resolve day-to-day sales enquiries and complaints from existing merchants via phone, email and live chat
• Make warm calls with existing merchants on a daily basis for customer retention, attrition prevention, and services/ products upselling
• Assist in formulating segment strategies and implementing varies program / offers to build merchants&portfolio and enhance customer loyalty
• Coordinate with cross-functional departments to provide quality onboarding and after-sales services
• Responsible for inbound and outbound calls in a timely and professional manner
• Maintain excellent relationships with merchants
• Meet the assigned KPIs and revenue targets and execute new initiatives to generate incremental revenue
  
  

Requirements

• Higher Diploma/ Degree holder or above
• 1-3 years experience in sales and service support
• Experience in card acquiring and banking industry will be an advantage but not a must
• Customer oriented, excellent team players with good servicing attitude and communication skills
• Positive, self-motivating mindset and attitude, detail oriented, committed and enthusiastic, capable to work under pressure and multitasking
• Has an inspiration to develop career path in the sales field
• Fluent in Cantonese and English, Putonghua is an advantage
• Hands on experience of Microsoft Windows software, such as Excel, is required

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