The Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 220+ centres in 36 cities and 16 markets.

The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of our ambitious Members. Walking with them through every milestone and achievement; empowering them to succeed.

Privately owned and headquartered in Hong Kong, TEC provides first class Exclusive and Shared Workspaces, Business Concierge Services, and Meetings & Events facilities to suit any business' needs.

For more information, please visit www.executivecentre.com

We are looking to hire a IT Project Coordinator

The IT Project Coordinator is accountable for daily operation of the IT Software and Applications Team by managing and resolving service tickets, conducting diagnostics, and ensuring high standards of user support. This role supports the overall IT team, including assistance in project-related coordination and documentation when required. The position reports to the Senior System Analyst.

Responsibilities:

Service Support and Troubleshooting

• Monitor, prioritize, and assign incoming service tickets, ensuring timely and effective resolution.
• Conduct diagnostics and troubleshooting for user-reported issues, escalating when necessary.
• Respond to user feedback and follow up to ensure high levels of user satisfaction.
• Document and track issues, resolutions, and known errors to build an internal knowledge base.
• Coordinate with internal teams and vendors to support incident resolution and system updates.
• Identify recurring issues and support root cause analysis to minimize future disruptions.

Operational and Administrative Support

• Maintain service logs and generate basic reports to monitor support performance.
• Assist with user communication related to system changes, outages, or enhancements.
• Support the onboarding process for new users with access setup and basic system training.

Project Coordination

• Assist Project Leads with documentation, meeting scheduling, and follow-ups on assigned tasks.
• Support in preparing and updating project-related SOPs and internal guides.
• Help gather and compile business requirements during early project phases, as needed.

Qualifications

• Degree holder in Information Technology, Computer Science, or Business Administrations.
• At least 1-2 years’ relevant experience in support or coordinator role in the IT Software field.
• Strong troubleshooting, communication and time-management skills.
• Proficiency in English and Chinese (Cantonese/Mandarin).

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