As an Executive – Partnership & Loyalty, you will play a key role in managing the daily operations of the Sports Registration Centre, ensuring smooth processes while delivering exceptional service to customers.

Job Responsibilities:

• Providing friendly and professional customer service at the front desk of the Sports Registration Centre
• Handling a variety of phone and online inquiries, delivering accurate and timely information to customers
• Supporting the promotion and execution of various company events and activities
• Managing Sports Registration Centre daily operation and sports equipment rental services, ensuring proper procedures are followed
• Addressing customer complaints and handling unexpected situations to maintain customer satisfaction
• Preparing reports to support internal teams’ operations and provide actionable insights
• Provide a guided tour to the visitor
• Collaborating with internal teams to support loyalty initiatives and enhance customer engagement
• Supporting the Senior Executive and assist in executing loyalty-related tasks
• Other duties as assigned

Job Requirements:

Education & Experience:

• Higher Diploma or above in Business Administration, Event Management, Customer Relationship Management, Hospitality, Customer Service, or a related field
• Minimum 3 years of experience in customer service or front desk operations, preferably in the hospitality or sports industry

Skills & Competencies:

• Strong communication and interpersonal skills, with a friendly and approachable attitude
• Excellent problem-solving abilities and the capability to handle customer complaints and unexpected situations professionally and independently
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to multitask and work effectively in a fast-paced environment
• Strong organizational skills with attention to detail
• Passion for sports with an outgoing personality would be an advantage

Languages:

• Proficiency in English and Chinese (including Putonghua) is required

Others:

• Flexible and willing to work on weekends, public holidays, or shifts as required

We offer an attractive remuneration package with fringe benefits to the right candidate, such as:

• 5-day work week
• Discretionary bonus
• Complimentary Annual Sports Pass
• Medical insurance
• Meal allowance
• Transportation allowance

Interested parties please send detailed resume with current & expected salaries via Apply Now.

We are an Equal Opportunity Employer. Personal data collected will be used for recruitment purpose only.