At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

Lead the team to develop and implement the digital strategy and initiatives in strengthening the Health and Wellness (H&W) digital platform for best-in-class customer experience; Lead and manage H&W VAS (Value added services) and Wellness (incl Vitality) platform solution and Vitality operation

Roles and Responsibilities:

• Orchestrate the vision, strategy and delivery of experience of the digital roadmap and platform in Health & Wellness digital platform to achieve both financial and non-financial objectives with impact, such as the seamless customer digital journey
• Execute H&W digital initiatives and quick wins according to strategic roadmap
• Design, lead and drive business solution for wellness and VAS platforms
• Lead the team to act as Digital Business Owners to collaborate with Digital Product Owners under IT to develop, manage and implement best-in-class customer centric journey on H&W digital products
• Work with IT to generate innovative digital solutions for services, processes, customer experiences and support models for H&W digital platforms
• Identify digital trends and provide insights with data to drive new digital initiatives aligned with overall H&W business plan and to strengthen the performance of digital platform.
• Promote the use of digital platforms to channels and customers
• Manage relationship with digital vendors and various H&W partners
• Partner with Technology Risk Team to ensure all digital platforms under a secured environment and comply with the risk governance framework
• Prepare, manage and control IT development budget
• Maintain a highly qualified and motivated team.
• Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements.

Minimum Job Requirements:

• University degree in Business, IT or equivalent, with over 8 years working experience in financial services or related industry.
• Proven experience in management of strategic and digital initiatives.
• Proficient in articulation of business needs and convert into clear requirements to enabling functions and vendors
• Able to manage projects from launch to final implementation.
• Proven experience in running projects/digital product with Human-Centered design and agile approach.
• Creative and able to propose new ideas in business and digital solution.
• Strong interpersonal, project management, planning and time management skills.
• Possesses innovative, strategic and analytical mindset, self-motivated and result oriented.
• Able to work under pressure and meet tight deadlines.
• People management experience
• God command of written & spoken Chinese and English.

Others:

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.