We are seeking a skilled and dedicated Resident Support Engineer to join our customer’s project. The ideal candidate will provide on-site technical support, ensuring the smooth operation of systems by working onsite.

Job Responsibilities

• Provide on-site technical support and troubleshooting for hardware and software issues.

• Collaborate with clients to understand their needs and deliver tailored solutions.

• Monitor system performance and implement improvements as needed.

• Maintain detailed documentation of support activities and resolutions.

• Coordinate with internal teams to escalate and resolve issues.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.

• At least 5 years of proven experience in technical support or a related position.

• At least 3 years of hands-on experience in server-side support and installation for Secure Office Automation Networking, including but not limited to H3C/Ruijie routers and switches, Fortinet UTM firewalls, MS Active Directory 2016/2019, VMware ESX 6.5/6.7/7.0, Microsoft Office Outlook 2016, and enterprise-grade SAN storage.

• Holder of at least one of the following IT certifications:

  • Cisco Certified Network Professional (CCNP)

  • Huawei Certified ICT Professional (HCIP)

  • H3C Certified Senior Engineer for Routing & Switching (H3CSE Routing & Switching)

• Demonstrate a strong understanding of IT security with relevant experience in IT auditing processes. Familiarity with IT policies is essential, and having a Certified Information Systems Security Professional (CISSP) certification is highly desirable.

• Knowledgeable in server room administration and website updating processes, with adherence to W3C AA compliance standards.

• Exhibit strong documentation and communication skills in both English and Chinese.

• Be willing to work overtime, including non-office hours and/or public holidays, to support events as required.

• Excellent problem-solving and analytical skills.

• Ability to work independently and manage multiple tasks.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.