Key responsibilities

• Reporting to the founders, you will contribute to a diverse range of projects, sales, account management and collaborate with marketing to enhance the experience of the users.   

• Responsible for seamless transition of new to existing users. Overseeing onboarding, training and implementation processes. 

• Represent the company at conferences, networking and industry events. Lead the customer success team. 

• Serve as primary point of contact for customers on customers to build and maintain strong relationships to ensure customer satisfaction

Key skills 

• 5 years + of experience in business development, customer service/success, account management in fast paced institutions

• Leadership experience is a must for management 

• Degree holder in any discipline 

• Proficiency in English and Cantonese, Mandarin is a plus 

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