Job Responsibilities:

• Perform check-ins and check-outs efficiently
• Perform cashiering functions efficiently
• Achieve high level of guest satisfaction by anticipating guests’ needs and providing prompt response
• Handle guests’ complaints and emergency situation in a professional manner

Job Requirements:

• Diploma holder or above in Hospitality or Tourism Management or related disciplines is preferred
• Minimum 1 year experience in hotel industry or customer services experience
• Passionate about connecting with people and cheerful 
• Customer-oriented with excellent interpersonal skills
• Good communication skills and high level of proficiency in both English and Chinese

Please state clearly your position of interest and apply in confidence with your resume to Human Resources Department, The Kowloon Hotel, 19-21 Nathan Road, Kowloon or fax to 2368 0672 or email to career.klnh@harbour-plaza.com

We are an equal opportunity employer and welcome applicants from all qualified candidates. Information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar post(s) within Harbour Plaza Hotels & Resorts. If you do not hear from us within 8 weeks, you may consider your application unsuccessful. All your personal data will be destroyed once it is no longer required.