Job Highlights

• Lead the performance of Teleasales Team
• Handle customer enquiry and complain
• Handle and respond customer via phone/E-mail/Apps
• Provide support in administrative duties, prepare reports to management.
• Strong people management skill to drive the Teleasales Team to achieve sales target (KPI).
• Possess with team management experience
• Salary: $30,000 – 32,000

Job Duties: 

• Strong management skill to motivate and drive the Teleasales Team to achieve sales target / KPI.
• Develop and Review promotion procedures and provide quality insights    
• Create Service Report to Management                             
• Handle complicated cases escalated from the team and solve complaints     
• Sustain staff development and retention by motivating, coaching, and developing the staff to achieve the individual, team and department objectives
• Work closely with Department Head for change projects including feasibility study, user requirement definition, UAT, staffing and training arrangement, etc.

Requirements:

• Form 7 or above with strong team leader experience, or. High Diploma / Degree Holder with team management experience, banking or call center experience is preferred.
• Able to work under pressure and independently
• Excellent command of written and spoken English and Cantonese. Proficiency in Mandarin is required
• Highly PC literate in Microsoft Word, Excel, Powerpoint, etc
• Strong Anylsis skill is preferred.

Interested parties, please forward your full resume to Epro Telecom Services Limited by clicking Apply Now.

Personal data collected will be kept confidential and used only for recruitment purpose. Applicants who are not contacted within 6 weeks may consider their applications unsuccessful. All data will be destroyed after completed the applications processing.