• Deliver professional customer service through answering digital banking enquiries via phone, live chat and email
• Report suspicious fraud cases, incidents and customer feedback to respective internal counterparties timely and properly
• Conduct market surveys and obtain market updates on digital product features within the banking industry
• Secondary education or above with minimum 3 years of experience in phone banking or customer services, preferably in the banking industry
• Fluency of spoken and written English, Cantonese and Mandarin
• Strong interpersonal and communication skills
• Good phone manner and a strong customer service mindset
• Candidates with less experience will be considered as Officer

Please visit our web site https://www.publicbank.com.hk/en/aboutus/careeropportunities for other career opportunities within our Group.
Interested parties please send your resume quoting our job reference number together with present & expected salary (a must) to the Human Resources Department by clicking Apply Now or Fax No. 2815 3157 or Human Resources Department, 12/F, Public Bank Centre, 120 Des Voeux Road Central, Hong Kong.
Personal data collected will be used for recruitment purpose only and will be treated in accordance with the Bank’s Personal Information Collection Statement, a copy of which will be provided immediately upon request by contacting our Human Resources Department at the above email address.