At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Roche Diagnostics

Job Duties:

Provide pro-active field applications support to both internal and external customers

• To provide professional on-site applications and troubleshooting support for customers in CPS product portfolio
• Maintain good relationships and collaborate with internal and external customers
• Provide professional application support on project implementation, including but not limited to System validation and Data Reporting, Customer Training, hyper-care for live-run activities
• Provide pre-sales cycle e.g tender/contract requirement consultation and advice
• Regularly update all relevant account-related and daily activities via REXIS or equivalent system to ensure proper customer care, monitoring and resolution
• Keep up-to date knowledge including instrument operation and application related information
  
  

Update and communicate application information regularly

• Visit and check regularly intranet/emails and all available channels to keep up-to-date application information
• To communicate within application team and headquarters on all relevant application issues
• Ensure important information are passed to colleagues and relevant customers and follow up actions are performed as per RDHKL compliance guidelines
  
  

Assist in daily operation activities of Applications Team

• Provide second-line application support to the team when necessary
• Provide training, mentoring and technical advice to other Specialists
• Assist Applications Supervisor to maintain and achieve team’s KPI and quality standards
• Engage in projects and taskforces related to business needs
• Pro-actively feedback challenges at frontline and improvement area related to business to Application Supervisors
  
  

Requirements of the Job :

Education :

• Bachelor degree in Medical Laboratory Science , Biomedical Science, Biochemistry or other relevant Science discipline
  
  

Experience :

• More than 2 years working experience in Applications / Customer Support /Laboratory
• Point of Care /Mass Spectrometry experience is a PLUS
• More experience candidate can be considered as a Senior Applications Specialist
  
  

Special Knowledge :

• Clinical Laboratory Workflow and clinical analyzers
• Knowledge of business management preferred
• Proficient in common computer software knowledge including WORD, EXCEL, POWER POINT etc
• EP-evaluator or statistics software is a PLUS
  
  

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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