With HKGI’s continuous expansion, an additional IT Support Engineer is required to provide timely and effective front-line IT solutions to our internal users.  The incumbent will assume the following responsibilities:

Key Responsibilities:

• Provide front-line IT support, addressing user inquiries via calls and emails
• Troubleshoot and resolve hardware, software, and IT services issues
• Support Windows desktops, Microsoft Office, business applications, and peripheral devices
• Manage user account and access control
• Maintain IT equipment, servers, and basic network connectivity
• Assist with server troubleshooting and Active Directory administration
• Track and update support requests in the service desk system
• Manage hardware and software inventories
• Collaborate with other members of the IT Helpdesk team on technical support and system implementation
• Adhere to IT security policies and procedures to protect sensitive information
• Perform any other duties assigned by senior officer