Requirements:

• Bachelor Degree in Hospitality Management, Business Administration or equivalent

• Minimum 10 years’ customer service experience with 5 years’ supervisory level and preferably in Hospitality / Service industry

• Customer-oriented with excellent complaint handling and interpersonal skills

• Team-player with strong analytical, problem-solving and strategic planning skills

• Able to work independently and meet tight deadlines

• Excellent command of spoken and written English and Chinese (Cantonese and Putonghua)

• Proficiency in Microsoft Office applications, including Excel, and English & Chinese word processing

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