The Associate Director, Facilities Management is a team leader role responsible for overseeing the strategic planning, development, and management of all facilities and infrastructure at Hong Kong-Shenzhen Innovation & Technology Park (HSITP). This role ensures that the Park’s facilities are maintained to the highest standards, support operational needs, and align with HSITP’s mission to deliver a world-class innovation and technology hub experience.

Responsibilities

Strategic Leadership

• Design and recommend the facility management/ operational model for the Park.
• Lead the selection process of service providers to offer various management services.
• Collaborate with the Project team to provide insightful comments and recommendations including but not limited to building material, building services and systems from maintenance perspective, etc.

Operational Management

• Set Park rules, operational standards and lead the facility management contractors.
• Oversee the day-to-day operations of all facilities, including roads, public areas, main buildings and support buildings.
• Ensure Health & Safety and Environmental compliance of local regulatory codes. 
• Manage budgets, contracts, and vendor relationships to optimize cost-efficiency and service quality.

Stakeholder Engagement

• Maintain external networking and ensure good knowledge of market (including industry/ competitor/ best practices) trends.
• Act as the primary point of contact for facility-related matters, addressing concerns and ensuring high levels of stakeholder satisfaction.

Team Leadership

• Build and lead a high-performing facility management team, fostering a culture of excellence, collaboration, and continuous improvement.
• Provide mentorship and professional development opportunities for team members.

Crisis Management

• Develop and implement emergency response plans to ensure business continuity and the safety of visitors, tenants, staff, and assets.
• Lead crisis management efforts during emergencies, such as natural disasters, security incidents, or operational disruptions.

Requirements

• Bachelor’s degree in real estate or Facilities Management, Property Management, Surveying, Engineering, Architecture, or a related field. A Master’s degree is preferred.
• Minimum of 15 years of experience in facility management, with at least 10 years in a leadership role.
• Proven track record of managing large-scale, multi-functional facilities, preferably in a Park-related setting.
• Strong knowledge of building systems, sustainability practices, and regulatory requirements.
• Excellent leadership, communication, and stakeholder management skills.
• Experience in implementing smart building technologies and digital solutions is a plus.
• Ability to thrive in a fast-paced, dynamic environment.
• High level of integrity, professionalism, and accountability.