Responsibilities:

• Assist in the development and implementation of CRM strategies and clienteling initiatives for all brands under Giorgio Armani Group in Hong Kong and Macau
• Generate regular CRM reports to review store performance, analyze client purchase behaviour, and identify opportunities to optimize performance in client retention, repeater rate and recruitment
• Assist in monitoring and review effectiveness of all clienteling activities, such as ROI, conversion rates and CRM KPIs
• Collaborate with internal and external business partners in planning and organizing client events and experiences
• Provide backend support to stores on CRM digital tools, direct marketing campaigns, and maintenance of client database such as data cleaning, client reassignment, etc
• Assist in planning and conducting training sessions for store teams on new CRM digital tool, clienteling activities guidelines, etc
• Provide constant feedback to Headquarters and local IS team on clienteling digital tools troubleshooting and enhancement

Requirements:

• Bachelor degree holder with minimum 2 years of luxury retail CRM experience
• Strong sense in CRM, clienteling and marketing with strong problem-solving skills
• Strong analytical skill and experience in using CRM software (Salesforce / Tableau)
• Good command of written and spoken Cantonese, English and Mandarin
• Good interpersonal and communication skills

Interested parties please attach your full resume with current and expected salary and your availability to the application.

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