About DayOne

DayOne is a global leader in the development and operation of high-performance data centers, and one of the fastest-growing companies in the industry, with a strong presence across Asia and Europe. As we continue our exciting expansion into new international markets, we are seeking talented individuals who are passionate about joining us on this growth journey. This is an excellent opportunity to become a key member of our dynamic team and play an integral role in our rapid expansion!

Role & Responsibilities:

• Serve as the primary point of contact for all project delivery and ongoing service operations. Ensure the delivery of operational services aligns with the Service Level Agreement and agreed-upon costs. Lead a virtual delivery team to guarantee customer satisfaction through the efficient delivery of services. Act as a trusted advisor, fostering professional and integrity-based customer relationships on behalf of GDS.
• Oversee services including Data Center Build-to-Suit, Hosting, and Network Services. Manage the entire lifecycle from project delivery to ongoing operations.
• Handle communication with customers regarding project delivery and service operations. Coordinate internal resources to meet company standards and customer needs. Facilitate effective internal team meetings for clear communication with customers.
• Drive end-to-end Data Center construction and customization projects. Collaborate with sales, presales, design, construction, and T&C teams to manage project schedules, quality, costs, and risks. Escalate issues to senior management and ensure project closure with customer acceptance.
• Maintain responsibility for SLA adherence and customer satisfaction during operations. Coordinate with DC operation, Network, and IT service teams for ongoing service improvement and risk mitigation.
• Ensure compliance with internal processes related to procurement, audits, ITIL, and project management.
• Work closely with internal teams to execute customer contracts and achieve customer satisfaction. Embrace challenges and adapt to changes with a team-oriented approach.

Requirements:

• Bachelor’s degree, Electronics & Engineering or Computer Science preferred
• Minimum of 2 years working experience within the Data Center, Telecom or Construction industries. A deep understanding of Data Center infrastructure and experience in Data Center construction or operations is highly valued.
• Proven customer interface experience with excellent communication, coordination, and report-writing skills.
• A self-motivated learner for Data Center Industrial, with a strong drive to embrace challenges and adapt to changes
• Demonstrated willingness to serve clients and address emergent public relations issues. Skilled in conflict mediation and establishing trust with clients.
• Fluency in English and Cantonese, with the ability to understand and speak Mandarin.

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