Clearance Compliance; Customs Regulatory – Divisional; Customs Solutions; P&P Process Compliance; Clearance P&E; Clearance Technology & Systems

Education: Bachelor's Degree or equivalent in Engineering, Business Administration or related field

Experience: Five (5) years of relevant work experience

As a manager you are required to own the clearance technology, process and performance in collaboration with OPS to deliver the best-in-class customer experience for FedEx customers.

Key Responsibilities

• Clearance Technology management: Responsible for maintaining and deploying new systems and tech solutions including but not limited to AI/ML to improve customer experience and maintain regulatory compliance
• Clearance Process Engineering / Re-engineering: Establishing design led clearance operations by auditing and updating SOP and validating with actuals. Updating Operation process to accommodate business needs e.g. new flight launch, etc
• Clearance Performance management (Cost, Service): Owning full responsibility to improve OPS cost for clearance and performance for end customers
• Clearance Operations manpower assessment: Working hand in hand with OPS to validate FTE needs and conducting ad hoc manpower assessment as needed Team management: Managing a group of up to 8-9 engineers spread across NPAC and SEA markets Risk management: Understanding risk due to technology/regulatory or other reasons and effectively collaborating with stakeholders for mitigation
  
  

Key KPI’s

• Clearance Operations Productivity
• Clearance cost per shipment & Staffing cost per shipment
• Clearance – On time performance, Cage Trace closure, Pre-clearance rate, Cage, etc
  
  

Scope

• North Pacific (NPAC) and Southeast Asia (SEA) markets
  
  

Key Stakeholders

• NPAC and SEA Clearance Operations
• Planning and Engineering
• APAC IT
• APAC Marketing – LMD, Product
• APAC Sales
  
  

Success Criteria

Success will be purely based on outcomes linked to quantifiable improvements in KPI’s listed above

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

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