Responsibilities:

Manage helpdesk-reported technical problems, prioritize, track the ticket system to provide timely workable solutions for end-users

Provide end-user support by phone, email, live chat or remote support.

Coordinate with internal teams and external related party 

Monitor collaborative systems health, escalating issues to team head and work with them to provide solutions for identified issues

Help for documentation for administrative knowledge base articles and end-user guides

Participate in new application testing, customer training, and other support-related information

Requirements:

Higher Diploma or above in Information Technology or equivalent.

Good telephone manner with customer service style.

At least 2 years work experience in IT.

Computer knowledge on networking would be advantage.

Good team player, self-motivated, good communication skills and hard-working.

Customer focused attitude and dedicated to problem solving.

Responsible, self-motivated, and able to work independently.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.